Shipping is only available within Australia.
All orders are delivered via Australia Post - the two shipping methods include standard or express post.
Orders placed during weekday business hours (Monday - Friday) are processed daily, shipped next business day upon confirmation of payment received.
Flat Rate Standard Post (tracking included) = $8.50
Flat Rate Express Post (tracking included) = $11.50
Standard Post orders will be delivered within 2 or more business days.
Express Post orders are Guaranteed next business day delivery within the Express Post delivery network, and fastest possible delivery for other areas.
Please note: we are not responsible for Australia Post delayed or lost post.
Deliveries may be slightly delayed in the case of Public Holidays.
Please be patient whilst awaiting deliveries during public holidays and peak season sale periods.
RETURNS & EXCHANGE POLICY
Due to occupational health & safety regulations (OHSR), lipsticks cannot be returned or exchanged if they have been used.
However, if your purchase is faulty or damaged please let us know immediately so that we can assist you and resolve the matter promptly.
Exchanges or returns will be posted at the shoppers own expense, unless of course your item is damaged or faulty.
For all return and exchange concerns please contact us at firstname.lastname@example.org
Are your lipsticks cruelty free?
Yes, Lou Lou Lips are proudly cruelty free and PETA certified.
Are your lipsticks vegan?
Lou Lou Lips lipsticks are not vegan as they contain beeswax. Beeswax, however, is an animal byproduct and does not harm the bee in any way.